Directorates

The core mandate of this directorate entail:

• Develop, implement and review policies and standards to guide the design and administration of the Fund’s products and services;
• Provide technical advisory to stakeholders on the Fund management; 
• Determine and review administrative fees and interest rates for Financial Inclusion products and services;
• Develop framework for prioritization and allocation of funds; 
• Oversee the development of financial forecasting and planning framework;
• Develop a Digital Commercialization Strategy;
• Establish an integrated Financial Inclusion Fund database; 
• Develop and manage financial infrastructure accessible across the country.
• Register trademarks, patent and copyright for the Fund’s products;
• Design, implement and review Standard Operating Procedures (SOPs) for product development and innovation;
• Oversee research and innovation of the Fund’s programmes, products and services;
• Collaborate with research institutions and other relevant stakeholders on the development of the Fund’s products, programmes and services; 
• Establish and maintain a research-based database; 
• Oversee knowledge management initiatives and strategies in the Fund; and
• Produce, publish and disseminate research findings.

The core mandate of this directorate entail:

• Develop, implement and review policies and strategies on planning, monitoring and evaluation, performance management and resource mobilization;
• Coordinate the development, implementation and review of the Fund’s strategic plan, service charter and performance contracts;
• Spearhead the development of the Fund’s work plans and align them to the budget;
• Oversee the development and implementation of the Performance Monitoring Plans (PMP) and reporting;
• Coordinate the preparation of the Fund’s performance management framework;
• Oversee the development of frameworks for engagement with development partners, private sector and financial institutions;
• Collaborate with private sector, development partners and other stakeholders for resource mobilization;
• Develop a framework for monitoring and evaluation of the Fund’s projects and programmes;
• Oversee the monitoring of projects and programmes in the Fund;
• Coordinate the performance management framework for the Fund; and
• Coordinate the preparation of the Fund’s status report and other periodic statutory reports.

The core mandate of this directorate entail:

• Develop, implement and review policies and strategies on capacity building and entrepreneurship development;
• Identify skills gap of the entrepreneurs;
• Design and develop training programs on entrepreneurship and general financial literacy;
• Develop and maintain both manual and electronic training materials to be used by the entrepreneurs;
• Develop, implement and review support programmes for the Fund’s beneficiaries in underserved segments of the economy;
• Liaise with stakeholders to ensure adequate capacity is built in identified value chains;
• Formulate, review and implement programmes to address the needs of the underserved at the bottom of the pyramid;
• Develop and implement follow-up support programs including mentorship, coaching and incubation across the country.
• Develop, implement and review policies, standards, guidelines and procedures on corporate communications;
• Develop, review and implement communications strategy and plan to support the Fund’s objectives;
• Manage corporate image of the Fund;
• Coordinate the development, implementation and review of the Service Charter;
• Coordinate official communication with the media and coverage of Fund’s events;
• Coordinate the Fund’s public functions and corporate events;
• Develop and manage the Fund’s website and social media accounts;
• Manage customer service including staff sensitization on public complaints, resolution and access to information;
• Facilitate the development of Information, Education, Communication (IEC) materials;
• Facilitate establishment of market networks, infrastructure development and linkages for Fund’s products and services;
• Undertake crisis management and communication;
• Manage Fund’s corporate social responsibility programmes; and
• Create linkages and partnerships with internal and external stakeholdersto ensure fair reporting and representation of the Fund

The core mandate of this directorate entail:

• Develop, implement, and review policies and standards to guide the design and administration of the Fund’s loans and investments;
• Implement the framework for prioritization and allocation of funds;
• Review and implement the designed credit and investments product to ensure they are fit for purpose;
• Oversee the creation and implementation of a working credit-scoring process;
• Design, implement and review Standard Operating Procedures (SOPs) for credit and investments;
• Create and document the necessary loan disbursement processes and procedures;
• Create and implement the key collection processes and procedures of the loans already given;
• Oversee development, implementation and review a risk and quality assurance management framework for the Fund;
• Design and develop financial inclusion products and services;
• Coordinate development of criteria for loans and savings disbursement;
• Oversee development of a debt recovery strategy;
• Operationalized the Centralized Loan Management System;
• Develop a clear fund investment strategy to ensure maximum risk-adjusted returns;
• Develop a clear framework to guide the distribution of the investment returns to the members;
• Ensure up to date data for all the Fund beneficiaries; and
• Work with various partners to develop various loan management reports.

i. Finance and Accounts Division

ii. Human Resource and Administration Division

iii. Supply Chain Management Division

iv. Legal Services Division

v. Internal Audit Division